This Gaming Agreement (AKA: Account Terms and Conditions) sets forth the terms and conditions that will apply upon using freespincasino.online. By playing at Free Spin Online Casino, you would need to understand and comply with these Terms & Conditions.
Followed are the Free Spin Online Casino Terms & Conditions. Please take your time and read them thoroughly to ensure that you fully understand the conditions and are ready to abide by them.
It is strongly recommended that you review and consult us via live chat, phone, or email every three months.
Terms and conditions associated with promotions and/or offers are subject to possible changes. It is a player's responsibility to consult and/or check with the website for any alterations or updates that are associated with them.
If you do not agree to this 'Gaming Agreement', please stop playing and/or using the site. If you use any downloadable software, please stop using it and remove the Software from your computer.
By completing the registration process, you are obligated to comply with these Account Terms & Conditions and any terms, conditions, rules, and policies it consists of. Any change made to this Account Terms & Conditions may be notified to you. ( All Terms, Conditions, Policies, and Rules under this Account Terms & Conditions will hereinafter be referred to as the "Rules")
By using any service, Software, or the Free Spin Site, you are obligated to abide by these Rules in their entirety and without any reservations, including, but not limited to, making deposits through our Service or submitting your deposit details for further processing.
1. INTRODUCTION: KEY DEFINITIONS / LEXICON
"Free Spin Online Casino" refers to the brand Free Spin and all of the products and services listed under it, all of which are offered "Online" and are accessed via PC or any mobile device supported.
- "Customer/s", "Player/s" refer to Registered Clients at freespincasino.online;
- "Games" refers to all games offered by Free Spin Online Casino;
- "Service" refers to the gaming Software and its provisioning;
- "Software" refers to any software owned by or licensed to or any downloadable, flash, or mobile game variations offered by Free Spin Online Casino;
- "We/Us/Our" refers to Free Spin Online Casino and its managing Company, along with any of its holding and associated companies (where context permits);
- "Website" refers to freespincasino.online.
1.1. ABOUT FREE SPIN ONLINE CASINO
Free Spin Casino is licensed and regulated in Curacao, Netherland Antilles, under the relevant laws of the Gaming Ordinance for the purposes of operating and offering internet gambling services.
2. PLAYER & SECURITY DESCRIPTION
All players of the Casino must be of legal age (18+). Permanent and temporary residents of Azerbaijan, Belarus, China, Costa Rica, Georgia, Germany, Hungary, India, Indonesia, Israel, Lithuania, Malaysia, Nigeria, Poland, Romania, Russian Federation, Ukraine, United Kingdom, and the Netherlands Antilles (including Aruba, Curacao, Bonaire, Sint Eustatius and Saba, and Sint Maarten) as well as players accessing these locations by changing their IP address via virtual private networks (VPN), are not eligible to open an account, log in, make a deposit, bet or perform any other activity at the Casino. Any accounts violating the Casino's restrictions are subject to termination.
It is highly recommended that you understand all the rules and steps involved with online gambling through the use of Free Spin Online Casino. Players must accept that participation in Free Spin Online Casino is at their own discretion and risk. Moreover, Players may only use Free Spin Casino for entertainment purposes. A player's Username and Password are personal & confidential information. It is a player's responsibility to ensure that this information will be kept confidential, and it is forbidden to share that information with a third party. Free Spin Online Casino is not required to keep the Player's login information or passwords in case the Player misplaces, loses, or forgets it.
The website, known as freespincasino.online, will be used by a player solely for his own private online gambling uses. Utilizing it for any other players or uses is strictly prohibited. Free Spin reserves the right to check your logs and transactions and to cancel any promotion entitlement.
Free Spin uses a random number generator system that determines the results of all the games it provides. Players should fully comprehend and be aware of the fact that they might lose funds by playing at Free Spin. Free Spin Online Casino reserves the right to limit and/or refuse any wagers placed by a player or to refuse any game bonus. The Casino reserves the right to limit and/or deny any wagers placed by a player. Casino also retains the right to deny any game bonus for reasons including, but not confined to, the Player's defamation. If abusive behavior is suspected, a Player's Account will be terminated, and he/she will be banned from the Casino indefinitely.
Players are required to only place legitimate details upon registering. By downloading the Casino's Software or signing up for any offer(s), the Player agrees to the receipt of occasional promotional emails from us & our affiliated programs. Terms and conditions associated with any promotion/offer are subject to future changes. It is a player's sole responsibility to check out for modifications and updates regularly. Players are recommended to make a copy of all transactions, game rules, withdrawal regulations, and casino updates in order to avoid any possible future misunderstandings or disputes.
Comply with all of the above rules before using Free Spin Software. Players who do not comply with all the rules under Player Security & Description will be in breach of this agreement and, therefore, be barred indefinitely. Any player who knowingly does not comply with these sections may be committing fraud and thus could be subject to criminal prosecution.
3. BONUS TERM & CONDITIONS
NO DEPOSIT BONUSES
Unless otherwise stated, all No Deposit Bonuses are subject to the following rules.
The bonus amount must be wagered: $10-$20 for the slots&cards, $25 - $50 for the slots only, with the playthrough of x50, and maximum cashout of x2. Bets placed on excluded games will not contribute towards meeting the wagering requirements.
The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the Bonus. All No Deposit Bonuses valued above $50 come with a cash-out limit equal to the value of the Bonus. No Deposit Bonuses cannot have a max cash-out of over $100. Please note that certain No Deposit Bonuses will come with different restrictions (such as a higher maximum cashout), which will be stated in their Terms&Conditions. Players cannot claim multiple free bonuses consecutively. Doing so will invalidate any accumulated winnings, making them non-withdrawable.
Once all bonus requirements are met, any amount over the maximum withdrawal limit will be removed from the balance automatically. Only one Account per person, per household, or computer may redeem a no deposit bonus. Players with multiple accounts who only redeem free bonuses may be subject to an account lockout and have all their winnings forfeited.
Each No Deposit bonus entails different restrictions, depending on the respective promotion. No deposit bonuses can be used to play progressive games. It's the players' responsibility to familiarize themselves with the bonus terms and conditions they are about to claim to avoid winnings cancellation in case of bonus terms violation.
To request a withdrawal of winnings, players should have a minimum withdrawal amount, which is $100. If a no-deposit bonus was used, there should be a deposit placed matching the difference between the minimum withdrawal and the maximum cash-out from the no-deposit promo (meaning if the maximum cash-out limit from the no-deposit promo is $50 then the deposit of at least $50 is required). This deposit needs to be wagered at least once before the cashout is processed. A player must also provide the required documentation before processing the withdrawal, as specified on our Withdrawal Procedure Page.
FREE CHIP
Unless otherwise stated, all Free Chip bonuses are subject to the following terms and conditions.
The wagering requirement is set at 45 times the bonus amount for slot and card games, max cashout X5. Bets placed on excluded games will not contribute towards meeting the wagering requirements.
The maximum withdrawal from Free Chip bonuses is limited to five times the bonus value unless stated differently (unless otherwise stated). Players cannot redeem multiple Free Chip bonuses consecutively. If a player has already used a Free Chip bonus and is planning to claim another one, a real-money deposit needs to be made in the interim for the Free Chip to be redeemable by the Player. A player who will redeem two consecutive Free Chip bonuses without following these rules will have his winnings voided.
Once all requirements are met and the Player wishes to make a withdrawal, any amount over the Maximum Withdrawal Limit will be removed from his balance.
Mixing deposits and Free Chip bonuses is not allowed, yet Free Spin Online Casino is aware that this might happen. If you deposit while using a Free Chip, wagering requirements and the maximum allowed to cash out of the mentioned Bonus will still apply. Please make sure to contact the Customer Support Department for a further possible application for the correct Bonus if you notice such a thing happens.
Claiming any promotional bonus other than a deposit bonus requires a player's account balance to be at $0.3 or less.
Free chip bonuses cannot be used with progressive games. Using Free Chip bonuses with progressive games will not contribute towards meeting the wagering requirements. Free Spin Online Casino reserves the right to lock or terminate any player's Account if that Player is found abusing the free chip promotions offered by the Casino.
FREE SPINS
Unless stated otherwise, all Free Spins offers are subject to the following Terms and Conditions.
Free Spins apply exclusively to the particular slot game(s) as stated in the Bonus T&S. The Player's account balance must be less than $0.3 in order to claim any Free Spins offer. In case that Free Spins apply to several games, those will be assigned to the game that was started first. Once the Free Spins are credited, all the games will be unavailable except for the one you received Free Spins on.
NO DEPOSIT FREE SPINS
The No Deposit Bonus is credited to the following games: European Slot Poker, Video slots, 3-reel slots, Keno, Bingo, and Scratch Cards. Please note that you should wager 50 times in order to withdraw your winnings. A Player should not place bets/stakes in the games outside of the Bonus. Bets/stakes placed in the games outside of the Bonus will not contribute towards meeting the wagering requirements. This Bonus comes with a maximum cashout limit: number of spins x2.
MATCH BONUS FOR SPINS
The Match Bonus for Spins adds a specific amount of Spins to your deposit.
This bonus tops up your deposit with a set amount of Spins for use on designated games, requiring a 20 times wagering before withdrawals. Please note that you should not place bets/stakes in the games excluded from the Bonus. Bets/stakes placed in the games outside of the Bonus will not contribute towards meeting the wagering requirements.
Unless stated otherwise, this bonus type has no maximum cashout restriction.
EXTRA FREE SPINS (AS PER MATCH BONUS).
Extra Free Spins are designated for a specific slot game as outlined in the offer and have their own wagering requirements. Extra Free Spins will be applied to a particular slot game(s) stated in the offer. Winnings from Free Spins must be wagered 40 times on approved games, with a maximum withdrawal limit of 5 times the number of Free Spins credited within the promotion.
Customers cannot redeem multiple Free Spins offers consecutively unless otherwise stated in the respective offer.
MATCH BONUSES
Unless otherwise stated, all Match Bonus Promotions are subject to the following terms and conditions:
Bonus amount plus deposit must be wagered a minimum of 30 times for slot games or a minimum of 35 times for slots&card games. Bets placed on excluded games will not contribute towards meeting the wagering requirements.
If a player uses a bonus or promotion, it is their responsibility to make sure all wagering requirements are met before attempting to make a withdrawal. If Wagering requirements are not met, the Player's withdrawal request will be denied.
Please be sure to use only one Bonus at a time. The Player may not mix and/or combine promotions/bonuses. The Casino ensures all necessary technical settings are set to turn off the option of taking more than one Bonus simultaneously. If, for any reason, the Player mixed and/or combined bonuses, including but not limited to depositing on top of the balance left from the previously taken Bonus, the Casino reserves the right to apply the restrictions of the previous Bonus, in general, and in part of the withdrawal terms and conditions respectively, including but not limited to the coupon liability of the combined bonuses or the maximum cashout limits from the previously taken Bonus. The Player shall be informed of the general Casino and particular Bonus Terms and Conditions, including the withdrawal terms and conditions, coupon liability, and maximum cashout limitations, prior to participating in any of the Casino bonus programs. Unless otherwise stated by Free Spin Online Casino, the Player cannot claim any Free Chip offer if there is a pending withdrawal attempt or if the Player has an existing balance.
WEEKLY CASHBACK
Unless otherwise stated, all weekly cashbacks are subject to the following terms and conditions.
Weekly Cashback will be credited Sunday through Monday to selected player classes who meet the following requirements:
- no pending withdrawals in place;
- have an active balance under $0.3.
To check if your player class qualifies, please consult your designated account manager or contact Customer Support.
Weekly Cashback conditions are as follows:
- Credited for certain player classes without pending withdrawals at the time of WCB redemption and whose active balance is under $0.03.
- Calculated on all deposits made in the previous 7 days, with a minimum total of $1000 to qualify. In case of successful WD during the last 7 days, the amount of cashout will be deducted from the weekly deposit amount.
- Cashback bonuses must meet a minimum wagering requirement of 35 times for slot and card games, with bets on excluded games not contributing to these requirements.
Unless otherwise stated, all Cashback Bonuses come with no max cash out.
COMP POINTS
Comp points are accumulated by Player while playing games at the Casino except for the Live Dealer Titles.
Comp points are different for every player class. VIP players may earn Comp Points at a higher rate, depending on their VIP class. For more information, please address your VIP Agent. Comp Points can be changed or withdrawn at the Casino's discretion.
Comp Points have neither max cash out nor wagering once redeemed. A Player cannot claim match bonuses in addition to the comp points redeemed, as both are considered different bonus types.
ADDITIONAL TERMS AND CONDITIONS
APPLICABLE TO ALL THE BONUSES
Only players with Real Money Accounts are eligible to receive Promotions when only one Real Money Account per player is permitted. Players with Multiple accounts will be suspended and will not be eligible to receive any bonuses or winnings in addition to all their withdrawals being canceled and their winnings being void.
As already stated above, Free Spin Online Casino allows only one active Account per person, including family, household address, email address, and/or credit card number. Unless otherwise stated, all promotional funds (bonus amount) will stay in the house upon completing the wagering. Bonus money serves to enhance play and helps generate winnings; thus, it cannot be withdrawn as part of the winnings. All promotional funds will be deducted from your winnings by Free Spin and will not be returned to the Account upon withdrawal. Upon withdrawing your winnings, the bonus amount will be removed from the total winnings amount.
If a player intends to use a promotion, is should be redeem prior to making any bets and after making a successful deposit in order to claim it. If a player is unable to claim a promotion, it is their responsibility to contact customer support for assistance. If a player places bets before claiming a promotion, they forfeit their right to claim it on that specific deposit.
As specified earlier, promotions cannot be used in conjunction with other promotional offers. Promotional offers are only available to players for whom the offer was issued directly, either by the Free Spin Casino or their agent. Promotional offers that were sent via email, phone, or mail are intended for the recipient only and cannot be transferred.
If a player uses bonuses to accumulate a feature guarantee within a game, or additional bonus rounds in slot games, and funds an account or uses a Bonus to reach the bonus rounds, any earnings from such rounds/features would be considered void. Free Spin Online Casino reserves the right to void bonuses if promotional abuse is suspected. Suspected fraudulent bonus claims or withdrawals may result in a player's Account being suspended or terminated.
Unless otherwise stated in the bonus terms, playing the following games with a bonus will not contribute to the wagering: Jackpot Progressives, Live Dealer games, Ride 'em Poker, Roulette, Baccarat, Craps, Pai Gow, War and other table games, anything but scratch cards by Dragon Gaming Provider, or any games from Betsoft, BGaming, CQ9, Genesis, Nucleus, Saucify & SpadeGaming Providers. These games are considered excluded from all the promotions. Please, refer to the description of the bonus you've chosen for more details on the included games. Please review the terms & conditions of the Bonus for more information regarding the included games. Suppose a Player wants to use a bonus or a promotional offer. In that case, it is under the Player's responsibility to check that all of the relevant wagering requirements are met by contacting Customer Support before requesting a withdrawal. Failure to meet all wagering requirements may result in the withdrawal request being denied.
Wagers placed on each game type will contribute a different amount towards the Player's wagering requirement in corresponding bonuses taken:
- Slots, Video Slots and Specialties of the listed providers, namely, - (DiceLab, Dragon Gaming, UrgentGames, Rival) - 1.00;
- Card Games - 0.20;
- Video Poker - 0.20.
For instance, while $1 wagered on Slots reduces the wagering requirement by $1, $1 wagered on Video Poker will reduce the wagering requirement by $0.20.
If a bonus has a limited time frame and the conditions are not met during that time frame, the Bonus and any winnings a player might have earned from it will be removed.
Suppose a Player participated in a Casino bonus program and requests a withdrawal without fulfilling the requirements of that particular promotion to enable such a withdrawal. In that case, the Player shall fulfill all the respective requirements within a certain limited period of time. The Player shall be informed of the Casino and particular Bonus Terms and Conditions, including the withdrawal terms and conditions, prior to participating in any of the Casino bonus programs.
Players who wish to play without any bonuses are free to play with no restrictions by simply not redeeming any coupons offered. If a player claims a coupon by mistake, he is required to contact Customer Support by email, phone, or live chat before making a deposit or playing so that the Account will be adjusted accordingly.
The redeeming of a coupon is deemed as acceptance of the terms and conditions associated with the coupon's promotional offer. Players are not required to use coupons when depositing and are not advised to do so without reviewing and understanding these terms and conditions. Free Spin Online Casino reserves the right to make changes to these Terms and Conditions at any time without notifying the Player. It is under the Player's responsibility to review the Terms and Conditions page on a regular basis and to check for any amendments or any additional rules added. If a player is unclear or unsure regarding any point relating to a specific promotion, it is under the Player's sole responsibility to contact the Customer Support Department for more details regarding the promotion before accepting it.
Any promotion or offer can be terminated or altered at any time in accordance with the decision of Free Spin Online Casino and without notice or obligation. Free Spin reserves the right to disqualify specific countries or individual players from using promotional offers. Professional players or players who are suspected of abusing the bonus system in any way may have their bonuses revoked and be subject to further sanctions at the discretion of the Free Spin Online Casino management.
Promotional funds (bonus amount) stay in the house upon completing the wagering. Bonus money serves to enhance play and helps to generate winnings; thus, it cannot be withdrawn as part of the winnings. All promotional funds will be deducted from your winnings by the Casino and will not be returned to the Account upon withdrawal. Upon withdrawing your winnings, the bonus amount will be removed from the total winnings amount.
All Terms and Conditions contained here represent the complete, final, and exclusive agreement between you as a Player and the Company and supersedes and merges all prior agreements, representations, and understandings between you and the Company with regards to the claiming of any promotional or Bonus offers.
4. NETWORK PROGRESSIVES
In addition to its regular slot games, Free Spin Online Casino offers a range of Progressive Jackpot games. The following terms apply to all Progressive Jackpots unless otherwise specified:
Only deposited money can be used to play progressive slot games at Free Spin Casino. No bonuses apply. If the Player has a bonus code redeemed, he will not be eligible to play progressive slot games until his balance is less than $0.3 with completed wagering requirements. Any winnings gained in progressive slot games with bonuses applied will be annulled upon request for withdrawal due to violation of rules and playing excluded games.
List of Progressive Jackpot Games:
- Angry Zeus Jackpot
- Jackpot Ganesha Fortune
- The Quest of Azteca
- Sherlock and the Mystic Compass (JP)
- Jingle Slots
- Reels of Treasure
- Sands of Egypt
- Cardinal Dragons
- Lucky Clovers
- Super Crystals
- The Family JP
- The Moguls
- Rollin' Trolls
- Coco Bongo
- Spin to Ride
- Supreme 777 Jackpots
- Hearts Desire
- Sleighin' It
- Rags to Witches
- Faerie Spells
- Dragon Kings
- Reels of Wealth
- Legend of the Nile
- Charms & Clovers
- Treasure Room
- Mega Glam Life
- Mega Gems
- A Night In Paris JP
- The Slotfather JP
- Tycoons PLUS
- It Came From Venus JP PLUS
- Greedy Goblins
- At The Copa
- Slots Angels
- Mr. Vegas
- Enchanted
- The Glam Life
- Good Girl/Bad Girl
- Nefertiti's Ring Jackpot
5. GENERAL PLAYERS TERMS & CONDITIONS
Free Spin Online Casino makes no representations or warranties, implicit or explicit, as to the Player's legal right to participate in any of its games, nor do any of its employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion, or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
Free Spin Online Casino employees, licensees, distributors, affiliates, wholesalers, subsidiaries, advertising, promotion, or any other agencies, media partners, retailers, and members of their immediate families are not eligible to participate in Casino games. A Player is only allowed to enter the Casino for private online gambling uses. It's prohibited to use the Casino for professional or commercial use.
Free Spin Online Casino reserves the right to terminate a Player's Account for any reason and at any time without giving any notice to the Player. Free Spin Online Casino also reserves the right to void any winnings and nullify any balance in the Player's Casino account in any of the following circumstances:
- if evidence suggests that a Player has more than one active Account at Free Spin Online Casino;
- if a Player provides incorrect or false information during their registration process;
- any mismatch or discrepancy between the name on the Player's Casino account and the name on the credit card(s) the Player used to deposit into the Account;
- if a Player is not of legal age;
- if a Player resides in a jurisdiction where participation in the Casino is prohibited, as stated in the Free Spin Online Casino Terms and Conditions;
- if a Player permitted someone else to play using their Free Spin Online Casino account, whether it was done intentionally or unintentionally;
- If a Player has used unfair external factors, taken advantage of our services, colluded with others to gain an unfair advantage, etc., the Free Spin Online Casino reserves the right to block the Account from using our promotions. Furthermore, the Free Spin Online Casino may freeze the winnings and return the deposit to the customer;
- if a Player was found wagering through any means other than the Casino's interface or using any automated betting system, bot, or Software designed to hack the Casino. Wagers must be placed only through the Casino software. Any wagering through other means, including the use of a "robot" Player, is strictly forbidden. If a Player is found using any additional program that the Casino didn't supply, the Casino reserves the right to cancel and void all of their wagers retroactively, suspend their Account and/or take further associated actions;
- if a Player was found cheating the system in order to walk away with more bonuses than they are entitled to or found marketing offers for new users and signed up for them multiple times;
- if it has become known to the Company that a Player has played under any of the circumstances listed under this section within the group of our Casinos;
- if a Player charged back or reversed any of the deposits made in the Casino or the other Free Spin Online Casinosister Casinos operated by the platform.
As Free Spin Online Casino encourages responsible gambling, Players may request to be excluded from our Software or to set a deposit limit at any time.
Your privacy is extremely important to us. All Players can decide to unsubscribe from any form of marketing communications, including email, text messages, or phone calls, at any time. Please note that all transactional messages related to your Account will still be received, as they are considered account information and are not a part of our marketing communication.
Free Spin Online Casino does not have any control over any associated third-party marketing communications, including but not limited to affiliate campaigns, promotional or marking agencies, etc. If a Player feels they have been victimized by spam activities resulting from a third-party advertising and/or a promotional campaign published by the Casino facilities, we strongly recommend contacting Customer Support at Free Spin Online Casino. We will do everything in our power to address the corresponding third-party affiliate company and have the Player's details taken out from their database to stop any additional possible marketing communications. Free Spin Online Casino cannot guarantee any definitive solution or resolution regarding any third-party complaints. Free Spin Online Casino would not be held accountable and/or liable for any possible errors in the Terms and Conditions advised by a third-party marketing agency or website.
The Casino reserves the right to deny, cancel, or alter any bonuses or malfunctioning games at any moment without prior notification. It is the Player's responsibility to check the Bonus and Game T&C before starting to play with it.
Free Spin Online Casino will not be held accountable or liable for any possible computer or Internet malfunctions using the non-approved Casino means. All winnings gained as a consequence of either system malfunction or game error will be null and void.
In the event a game is interrupted or disconnected at any time, the Game will be resumed from the point before it was disconnected. The result from the previous Game should be displayed once the Player starts the Game again. If the Player gets disconnected from the Casino's server mid-game, the Player will be able to continue and complete that Game exactly as if they had never left. If the Free Spin Online Casino server does not receive information on the Player's bet and is, therefore, unable to process it, the Player's balance will not get deducted, and the Player will be able to see the result of their last wager.
Players may play one pending Game at a time. The Casino ensures all necessary technical settings in regard to this issue. By accepting any prize and/or winnings from the Company, the Player consents to the use of their name for advertising and promotional purposes without additional compensation except where prohibited by law.
Unless stated otherwise, the maximum win from any single spin is at a multiple of 50,000 times your bet per line. This consists of any free spins or other features that may be associated with a single spin. If the Player has any dispute he wishes to file in regard to the outcome of a particular game, he/she must submit a complaint to Free Spin Online Casino in writing within 10 days. Free Spin Online Casino's Support representatives will make sure to check the game report and advise accordingly regarding the outcome of the Game. In the event a discrepancy between the result showing on the Player's Casino software and the Casino's server software is found, the result shown on the Casino's server software will determine the conclusive and definite result of the Game.
Any applicable taxes on any winnings that such Player collects from Free Spin Online Casino are under the Player's sole responsibility. If a Player is found cheating or attempting to defraud the Game in any way, or if the Player is found making false and/or malicious comments with regard to Free Spin Online Casino, the Casino reserves the right to advertise those actions along with the Player's identity and email address, in addition to transferring Player's information to other Casinos, banks, credit card companies, and to the appropriate agencies.
All Terms and Conditions contained here represent the complete, final, and exclusive agreement between you as a Player and the Company and supersedes and merges all prior agreements, representations, and understandings between you and the Company with regards to the claiming of any promotional or Bonus offers.
Free Spin Online Casino does everything possible to protect its customers and their data. To ensure players' privacy and security, the Casino utilizes the latest technology in accordance with the GDPR. This implies that players' personal information, including password, username, email, and banking data, is fully protected by the latest 256-bit SSL encryption.
From 25.05.2018 Free Spin Online Casino will enforce the General Data Protection Regulation (hereinafter - the GDPR), the new European legislation meant to replace the 1995 Data Protection Directive. The GDPR, which can be read in full on the CNIL website, is the new Europe-wide law governing the use and handling of individuals' data.
6. VIOLATIONS OF TERMS AND CONDITIONS
The Casino has the right to suspend your Account in the case the Casino suspects you in any form of collusion, syndication, or fraud during your use of the Casino platform, website and/or services.
We also have the right to withhold your account balance, close your Account permanently, or block any winnings, payouts, or bonuses that were affected by any of the suspicious activities.
The following actions will be considered a violation of the Free Spin Online Casino's Terms and Conditions but are not limited to this list. Consequences may lead to the termination of the Player's Casino account and the confiscation of the Player's winnings:
If a Player threatens to re-attribute, deny, revoke, dispute, chargeback, block, hold, or cancel any of the deposits made with us.
If a Player has been found deliberately making a 'chargeback' or 'dispute' of funds deposited from the credit card into their Casino account or has been found to have made a 'chargeback' or threatened to do so in any other online Casino or website. This includes verbal and written threats to dispute, chargeback, or stop transactions.
If a Player was found wagering through any means other than the Free Spin Online Casino interface, using any automated betting system, bot, or Software designed to hack the Casino, or engaging in activities that give them a clearly unfair advantage while playing with an active bonus.
Such activities include but are not limited to, these: delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements, leaving large bets on the table, for example, in blackjack, and returning to the Game after bonus wagering has been completed, playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using strategies that take advantage of any software bug or failure:
- if the Casino finds out about the Player's membership in any group where the Player uses soft or any other services to obtain winnings;
- if the Casino finds out the Player's Account was negatively affected at another online gaming website;
- we reserve the right to investigate any case in which any element of suspicious or illegal activity may be found;
- any kind of obscene language is not tolerated in our Casino. The Casino reserves the right to take any necessary steps when this policy is violated.
7. DEPOSITS
If a Player wishes to partake in Services and receive Match promotions, he will be required to deposit into their Playable Account from an account or source of which they are the account holder. The Player may then use deposited funds to place bets or play games.
Free Spin Online Casino accepts Visa and Master Card as preferred payment methods, as well as Bitcoin, Litecoin, Ethereum, and other cryptocurrencies, the full list of which can be found upon registeration and log into the the Free Spin Casino Account. Processing transactions might be subject to pass-through fees. For more details regarding our payment methods, please consult the table.
After placing their first deposit, a Player will be required to undergo a verification process and will be contacted over the phone by a member of our customer support team to confirm their account details. If the verification process is not completed, the Casino reserves the right to block the Player's deposits, void promotions and winnings, and cancel future withdrawals.
We are committed to securing your privacy, so any information related to the gambling industry won't be indicated in the charge description. After every deposit a Player makes, an email notification that includes the merchant will be sent to verify the deposit or contact Support regarding any transactions-related inquiries. We recommend that players contact customer support to get assistance with any questions regarding the merchant.
If a Player attempts to use a payment method for which they are not the account holder, Free Spin Online Casino reserves the right to treat any deposit into the Account as being invalid and any winnings generated from that specific deposit as void. By depositing into a Player's Casino account, a Player consents not to make any chargebacks, reversals, or cancel any deposits from their Player's Account and to refund and compensate the Casino for any unpaid deposits in addition to expenses incurred by us in the process of collecting the Player's deposit in case one of the above events takes effect. Furthermore, all deposits made to the Casino and services used, are considered non-refundable by default.
The Player will not use their Account as a bank account, and should Free Spin Online Casino find that the Player deposits into that Account and withdrawals from it without making any bets or gaming activity, Free Spin Online Casino reserves the right to deduct an account administration charge, whether or not we decide to terminate or suspend the Account.
The Casino doesn't allow any money/balance transferring from one Player's Account to another. A Player can set a deposit limit at any time using their personal Account Manager. A Player can increase/decrease the previously chosen limit; however, only once per week for daily/weekly limits and once per month for monthly deposit limits. A Player should notify the Casino 24 hours before changing the deposit limits.
Free Spin Online Casino fully acknowledges that mistakes could happen at any given time and is ready to examine your case if you suspect your card has been charged twice, mistakenly, or without your authorization. If the Casino finds your claim valid, you will be refunded accordingly. If you wish to cancel a transaction and request a reimbursement, please address Customer Support or send an email to: [email protected]
8. WITHDRAWAL PROCEDURE
GENERAL TERMS AND CONDITIONS FOR THE WITHDRAWAL:
Withdrawal requests must be reviewed and approved by the Free Spin Online Casino's finance department before being sent out for payments. Upon making a withdrawal request, a Player will be required to send in valid identification documentation confirming the Player's age and address. Withdrawal will only be processed for payment when Free Spin Online Casino has received all requested identification documents.
Acceptable identification documentation includes, but is not limited to:
- copy of ID (Colored copy of both back and front);
- color photo of the front and back sides of the credit card used for making deposits at Free Spin Online Casino. The Company requires only first 6 and last 4 digits, the expiration date, the card holder's name on the front and the signature on the back (optional). The rest can be covered;
- credit Card Authorization Agreement (found on this link);*
- payment Verification Form, filled in with all the necessary relevant information, used for the wire transfer (Found on this link);**
- utility bill, or any other official document that contains both Player's current physical address and their full name, not older than 3 (three) months.
*Note: The Credit Card Authorization Agreement should be provided for each and every card successfully used for transactions with the Casino prior to the withdrawal. According to the AML policy, the Casino reserves the right to cancel any withdrawal request in case the Player fails to provide any of the aforementioned Authorization Agreements or the cardholder's information differs. Alternatively, in some cases, the account managers might request the Credit Card Authorization Agreement with the signature of the cardholder.
** Please be informed that a copy of the voided check or online banking with bank details listed there might be requested for bank details validation (optional).
Withdrawal payment will only be made to a Registered Customer. The Player hereby authorizes Free Spin Online Casino and its designated agents to confirm their identity whenever it may be required and to clarify the Player's right to use the money that they have wagered at Free Spin Online Casino. The Casino may withhold funds in the Player's Account until the Player's age is successfully verified. If the age verification process is not successful and a Player is found to be underage, Free Spin Online Casino will return all deposits made to the Player, voiding all winnings and/or bonuses generated by the Casino.
According to Anti-Money Laundering Regulations, a deposit should be wagered at least once prior to requesting a withdrawal.
In case a Player hasn't deposited in the last 90 days, a minimum deposit of $25 should be made before a withdrawal can be paid unless it is a deposit placed with a No Deposit Bonus. Whereas a deposit is placed with a No Deposit Bonus and the Player has pending winnings, the deposit has to be wagered. The Player shall be informed of all the deposit limits while making a transaction in the Cashier. The Player shall consider and comply with the particular bonus requirements, as well as the specific limits of any chosen depositing method.
Free Spin Online Casino reserves the right to process any withdrawals from the accounts, preferably using the method(s) used by the Player to fund their Account, whenever possible. If the withdrawal process is delayed, Free Spin Online Casino will look for the best available method to process the withdrawal successfully.
Documentation approval is a one-time procedure that can take up to 4 business days. If the Casino finds any document missing, it will send an email to a player with an updated list of necessary documents that need to be provided to the casino finance department for the verification process. If a Player does not comply or fails to provide the proper documents within the time frame mentioned above, the Free Spin Online Casino might deny any withdrawal request until such documentation is supplied. Once the Casino's finance department approves the documents, a Player may request a withdrawal. It usually takes up to 3-7 business days for Free Spin Online Casino's finance department to process a withdrawal for a client. All Withdrawals will stay in the Player's Free Spin Online Casino account until all the relevant security checks have been successfully made. The minimum withdrawal amount available at Free Spin Online Casino starts at $100, whereas the maximum withdrawal amount might vary depending on the payment method selected. For more information, please consult the table.
Free Spin Online Casino allows a maximum payout of up to $2000 per week. VIP Players enjoy a higher maximum weekly payout. For more information, please consult your VIP Account Manager.
FEES AND LIMITATIONS IN WITHDRAWALS
Free Spin Online Casino does not charge the Player any fees for any of his withdrawal methods. However, the Player's payment processor or bank may levy a processing fee for the withdrawal, which the Player is responsible for.
Due to processing policies or limits, withdrawal amounts may vary. Free Spin Online Casino may issue winnings in installments, calculated individually. The amount of cashout may be split into smaller parts depending on the Player Class and corresponding cashout limit and paid via the chosen cashout method.
The Casino reserves the right to remove funds that are not eligible for withdrawal, whether they are bonus funds or exceed the maximum withdrawal amount from the last bonus received.
Free Spin Online Casino reserves the right to disqualify any player's winnings in cases where one or more of the following incidences occur:
- if evidences suggest that a Player has more than one active Account at Free Spin;
- any mismatch or discrepancy between the name on the Player's Casino account and the name on the credit card(s) a player used to deposit into the Account;
- if the Casino finds that the same payment method is being used by more than one person (e.g. - Two players using the same Credit card);
- Incorrect or false registration information.
- if a Player has authorized or allowed another individual to use their Casino account (intentionally or unintentionally).
- if a player purposely "charged back" or reversed any of the deposits made in the Casino or in the other Free Spin sister casinos operated by the platform.
- if Free Spin Online Casino determined that a player made use of a system that was designed to defeat the Casino (this includes machines, computers, Software, or any other automated system).
Players will be reimbursed for all their deposits, and their accounts will be terminated indefinitely.
MALFUNCTION, SYSTEM, OR HUMAN ERROR
Free Spin Online Casino reserves the right to void any winnings that were generated as a result of a hardware/software error, malfunction, or human error. In the event of any such malfunctions or errors, all wagers will be voided.
The Casino does not take responsibility for any malfunctions relating to hardware, network, telephone line or system, or the Internet. The Casino is not liable for any winnings resulting from these errors, and such winnings are subject to further investigation and annulment.
Upon multiple withdrawal requests, Free Spin Online Casino reserves the right to combine the total amount of withdrawals requested into as few requests as possible to allow faster payments and up to the maximum amount to be paid per week.
9. CONTACTING FREE SPIN
A player may contact the Free Spin Online Casino Customer Support Department 24/7 via live chat, a toll-free US number: +1 646 905 0497 or by sending an email to our support team at [email protected].
Please note: All Customer Support calls are recorded for quality and security purposes. Please make sure to add [email protected] and [email protected] to your safe list group so you will be able to receive any important account information or exclusive offers for your Account.